Web Brilliant builds stylish, high-conversion websites for demanding clients. But answering repetitive service questions and turning raw briefs into SEO-ready pages drained hours from designers and devs each week. Cyphon delivered two bespoke agents; Support Bot and Content Builder, that now handle the inbox, warm up leads, and draft keyword-rich pages while the humans focus on code and creativity.
Since launch, Support Bot resolves the lion's share of chat and email queries, handing only nuanced requests to a human. Meanwhile, Content Builder converts a design brief into site structure, copy suggestions, and on-page SEO tweaks overnight. The result: shorter project timelines, happier staff, and a measurable cut in operating spend.
The Project Strategy
The engagement began with a Value-Locked Roadmap that traced Web Brilliant's biggest time leaks. Two clear targets emerged: front-line customer queries and first-draft content creation. Our team then designed an agent pair that plugs straight into their CRM, Slack, and CMS, needing zero learning of new tools.
Two custom Cyphon agents put Web Brilliant's data to work. Support Bot now answers routine visitor questions and captures hot leads, while Content Builder turns briefs into SEO-ready pages overnight, which slashes turnaround time and lets the team focus on high-value design.
- Support Bot trained on 18 months of help-desk transcripts, brand voice, and pricing rules.
- Content Builder linked to Figma, the CMS, and Google Search Console for live keyword data.
- Both agents ship with audit logs, confidence scores, and one-click human override for trust and compliance.
- Our engagement involves quarterly optimization sprints, which add new intents, design patterns, and SEO guidelines as trends shift.
The Process
Thanks to Cyphon, Web Brilliant's toughest bottleneck turned into a measurable win. Here is the transformation:
Project Challange
Inbox triage and first-draft copy consumed roughly 140 staff-hours per month, delaying launches and forcing senior devs into after-hours support duty.
Project Solution
Cyphon's agent duo now deflects routine queries, qualifies leads, and produces keyword-optimized pages in under a business day, freeing the team to build, design, and upsell.
Achieved Milestones
- 80% of inbound questions auto-resolved -- no human touch needed.
- 3× faster page-launch cycle from brief to publish.
- Noticeable lift in conversion as prospects get instant answers and clearer site structure.
Web Brilliant's New Reality
With Cyphon's support and content agents running quietly in the background, Web Brilliant's inbox clears itself, pages draft overnight, and every project now starts and ships faster.
- Evening support emails now arrive pre-answered, not ignored.
- Designers start projects on ready-made page outlines, not blank docs.
- Project managers see real-time dashboards of hours and cost saved.
- Clients notice quicker turnaround and sign larger retainers.
Cyphon's agents bring intelligence inside Web Brilliant's own tools and workflows, right where it needs it. By processing requests instantly, protecting client data, and acting in real time, the agents cut turnaround without shipping tasks off to external platforms. Whether they're answering visitor questions or generating SEO-ready pages, the results appear on-site, on-demand. That edge-level speed keeps Web Brilliant ahead of schedule, ahead of costs, and ahead in a connected, competitive market.